Effective Date: 01/01/2025
Company Name: Mercedes Property Services
ABN: 48 685 503 824
Contact Email: admin@mercedespropertyservices.com.au
Website: https://mercedespropertyservices.com.au
Mercedes Property Services (“we”, “us”, “our”) is committed to protecting your privacy. We understand the importance of keeping your personal information secure and are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you engage with us or visit our website.
We may collect the following types of personal information:
Full name
Email address
Phone number
Business or residential address
Payment information (where applicable)
Feedback and testimonials
Details about the services you’ve requested or received
We only collect information that is necessary for our business activities or as required by law.
We may collect your information through:
Website contact forms
Phone or email communication
Service bookings and quotations
Customer surveys and reviews
Social media interactions
We will always collect personal information directly from you unless it is unreasonable or impractical to do so.
We use your personal information to:
Provide and manage our cleaning services
Respond to enquiries or quote requests
Manage bookings, payments, and invoices
Send updates, promotions, or service reminders (with your consent)
Improve our services and customer experience
Comply with legal obligations
We do not sell or trade your personal information. We may disclose your information to:
Our employees or contractors for operational purposes
Service providers who assist us (e.g. IT support, payment processors)
Legal or regulatory bodies when required by law
All third parties are required to maintain the confidentiality of your personal information.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes secure servers, encrypted data, and restricted access.
If we no longer need your personal information, we will securely delete or de-identify it.
You have the right to access and correct your personal information held by us. If you believe any of the information we hold is inaccurate or outdated, please contact us, and we will take reasonable steps to correct it.
Our website may use cookies and analytics tools (such as Google Analytics) to collect non-identifying data about how visitors use our site. This helps us improve functionality and user experience. You can choose to disable cookies in your browser settings.
We may update this Privacy Policy from time to time to reflect changes in legislation or our practices. The updated policy will be available on our website with the “Effective Date” clearly indicated.
If you have any questions or concerns about your privacy or this policy, please contact:
Mercedes Property Services
Email: admin@mercedespropertyservices.com.au
Phone: 1300 189 163
Website: https://mercedespropertyservices.com.au
Location: 10B Rugby Street, Schofields, NSW, 2762 Australia